Atlanta Web Hosting - Kanoli.com
 

Knowledge Base - Tech Support


E-Mail

1) How do I check my email?

One of two ways. Both are fun! =-)

1) By webmail. Each account comes with it's own NEOMAIL web client. Which means you can access your email from ANYWHERE in the world! Simply point your browser to http://www.yourdomain.com/webmail/. :-)

2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email. Simply configure your email software for a POP3 Email Account with the following information below:

Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension)
Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx

UserName: you@YOURDOMAIN.xxx
Password: (your password)

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2) How do I configure Outlook/Eudora to access my email?

One of two ways. Both are fun! =-)

1) By webmail. Each account comes with it's own NEOMAIL web client. Which means you can access your email from ANYWHERE in the world! Simply point your browser to http://www.yourdomain.com/webmail/. :-)

2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email. Simply configure your email software for a POP3 Email Account with the following information below:

Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension)
Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx

UserName: you@YOURDOMAIN.xxx
Password: (your password)

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3) How do I configure Everyone.net and BigMailBox.com?

Simply find the DNS Settings from everyone.net or bigmailbox.com and write them down. Then open up your control panel by going to www.yourdomain.com:2082/ (type in your user name and pass) and then select "Modify MX Entry." Place the MX entry you received from your provider and if nothing happens within 4-72 hours, please contact us. If you are in doubt before hour 1, please contact us anyway and we'll help you out! :-)

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4) How can I access WebMail?

Simply open your web browswer and follow this link: http://www.yourdomain.com/webmail/

Be sure to remember your username@domain.com and password! :-)

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5) Do you have any SPAM control?

Certainly. Currently we offer http://www.ordb.org filtering for all accounts ON TOP OF the current SpamAssasin that comes a la carte with CPanel. SpamAssasin is defaulted as DISABLED. Just remember to NOT give out your email address to many web sites (as that invites spam). Also, placing an email on your web site (and your web site is popular on the web) also invites spam. :-/


You are always welcomed to send us email, just be sure to include your full domain name and your user name in the subject of your email so that we can better serve you.  In the message, please go into detail about your issue.  The more detail we receive the less emails it takes to solve your issue.  Send all email regarding support issues with your web site to Support@Kanoli.com.

Regards,

Thank You For Your Patients,
Tech Support
Kanoli.com

 


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